Booking Support
Need help with your booking? You can manage, change, or cancel your reservation directly from this page. If you need support, our team and AI assistant are here to help.
What you can do with Self-Service
View upcoming & past trips
Change personal info
Modify dates (if allowed)
Add services (luggage, meals)
Cancel bookings
Request refunds
Download invoices
Get confirmation docs
Support by Category
Flight Bookings
- • Changes & Cancellations
- • Refund rules & Policies
- • Check-in & Seat selection
- • Delays & Disruptions
Hotel & Accommodation
- • Date changes & Cancellation
- • No-show policies
- • Payment issues
- • Special requests
Car Rentals
- • Pickup changes
- • Insurance options
- • Fuel rules & Deposits
- • Driver requirements
Package Holidays
- • Flight + Hotel + Transport
- • Refund handling
- • Rebooking options
- • Package disruptions
Visa & Entry Info
- • Required documents
- • Entry restrictions
- • Application processing
- • Additional charges
Helpful Tools & Resources
Baggage Rules
Weight limits, cabin sizes, and extra fees.
Cancellation Rules
Refundable vs non-refundable policies.
Travel Disruptions
Delays, cancellations, and compensation.
Refund Tracker
Check the status of your refund request.
Quick Refund Status Check
AI-Powered Support
Instant Help with AI
Our AI assistant can help you modify bookings, check refund status, and answer policy questions in real-time. Securely verified for your protection.
- "Change my flight from Berlin to Rome"
- "Help cancel my hotel in Paris"
- "Luggage allowance for Turkish Airlines?"
- "Add breakfast to my hotel"
Need to talk to a human?
Contact our support team for complex problems, delayed refunds, or account access issues.